Ability Action Australia is currently experiencing significant growth and we are seeking an experienced individual to join our Concierge (Intake) Team. As part of our Concierge team, you'll provide on-the-ground support to both internal and external stakeholders, delivering a positive and proactive service from first contact through to service delivery, helping NDIS participants get more out of life today. #AAA
We have an opportunity for an experienced person to join our team located in Norwood. This role will see you working from the office.
On a daily basis, you will:
- Allocate referrals efficiently to ensure NDIS participants receive timely and appropriate services.
- Collaborate with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service.
- Provide clear guidance and tailored advice to participants about our services and the broader NDIS scheme.
- Work with operational teams and leaders to ensure a smooth intake and positive service delivery experience.
- Manage funding requests to ensure NDIS funds are available and used appropriately.
- Maintain accurate case management records, documenting all plans, progress, communications, and interactions.