The Opportunity: The American Girl Washington, DC retail store (McLean, VA) is looking for a dynamic individual as a Doll Hair Salon Associate who has the interpersonal skills to provide prompt, efficient and exceptional sales assistance within our customer-oriented environment.
What Your Impact Will Be:
- Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
- Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions and directing customers to merchandise, suggestive upselling, and awareness of product availability.
- Share information on store events, promotions and activities with customers.
- Promptly and accurately process all point-of-sale transactions.
- Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
- Communicate merchandise and service needs to management on timely basis.
- Provide assistance to accomplish team and company goals.