The Opportunity: The American Girl New York City retail store is looking for a dynamic individual as a Seasonal Personal Shopping Assistant to provide administrative support to the American Girl Personal Shoppers, as well as providing personalized service to customers. The individual we seek has high energy and a positive attitude, is highly organized with strong time-management skills, efficient, flexible, team-oriented, and strives to create a positive experience for the client and their family.
What Your Impact Will Be:
- Provide premium customer service by asking/answering questions, recording/resolving customer concerns, responding to special requests, assessing needs, and offering suggestions.
- Assist with the selling and booking of in-store special events and Bistro parties.
- Check in guests for in-store special events or parties and ensure gifts and goodie bags are ready.
- Assist with personal shopping appointments including preparation prior to the appointment (goodie bags, hold items, special requests) and assists on the sales floor as needed.
- Initiates and responds to client communications, schedules appointments, and follows up with client as needed.
- Utilizes Microsoft applications, including Outlook, to complete administrative duties.
- Keep up-to-date on product knowledge and services.
- Balances work tasks while supporting the Personal Shoppers individually.
- Follows all company standards, guidelines, policies and procedures consistently.