Coupa Platform Support Manager – Administration, Integration & Operations Support
Overview
We are seeking an experienced Coupa Platform Manager to lead the administration, integration, and operational support of Coupa across a global enterprise. This role is critical to managing over $1B USD in annual spend and invoicing volume, supporting global procurement and finance operations, and ensuring seamless real-time integrations with our enterprise ecosystem.
This leader will own Coupa platform strategy, production support, integration, and continuous improvement while managing a team and collaborating closely with Finance, Procurement, IT, and external partners.
Key Responsibilities
Coupa Platform Leadership & Governance
- Own the overall administration, configuration, and health of the Coupa platform (Procure-to-Pay, Invoicing, Supplier Management, and related modules).
- Define and enforce Coupa governance, standards, best practices, and operating procedures across global regions.
- Lead platform roadmap planning, upgrades, feature adoption, and optimization initiatives.
- Act as the primary escalation point for complex Coupa-related issues and strategic decisions.
Integration Architecture & Real-Time Processing
- Lead design and support of real-time and near-real-time integrations between Coupa and enterprise systems using APIs, Kafka, GCP and middleware platforms.
- Oversee integrations with Oracle Fusion Financials (GL, AP, suppliers, chart of accounts, invoices, and payments).
- Ensure data accuracy, performance, resiliency, and monitoring across all Coupa integrations.
- Partner with enterprise architecture and security teams to ensure compliance, scalability, and reliability.
Operations & Service Management
- Manage day-to-day Coupa operational support using ServiceNow, including ticket intake, prioritization, SLAs, root cause analysis, and resolution.
- Establish and maintain production support processes, runbooks, monitoring, alerting, and incident response.
- Drive continuous improvement to reduce incidents, improve automation, and enhance end-user experience.
- Ensure platform availability, performance, and disaster recovery readiness.
Financial & Spend Management Enablement
- Support high-volume global procurement, invoicing, and spend management operations exceeding $1B annually.
- Partner with Procurement, Finance, and AP teams to translate business requirements into scalable Coupa solutions.
- Ensure compliance with financial controls, audit requirements, and data governance standards.
Leadership & Collaboration
- Lead, mentor, and develop a team of Coupa administrators, analysts, and support resources.
- Coordinate with internal teams (Finance, Procurement, IT, Security) and external vendors or system integrators.
- Communicate effectively with both technical and non-technical stakeholders, including senior leadership.
- Lead design reviews, operational reviews, and platform health assessments.
Required Qualifications
- 8+ years of experience supporting enterprise financial or procurement platforms, with strong hands-on Coupa experience.
- Proven experience leading Coupa administration, configuration, integrations, and production support in a global environment.
- Strong experience with API-based integrations and event-driven architectures (Kafka preferred).
- Solid understanding of Procure-to-Pay (P2P) and Invoice-to-Pay (I2P) processes.
- Experience supporting or integrating with Oracle Fusion Financial applications.
- Hands-on experience managing support operations via ServiceNow.
- Strong leadership, communication, and stakeholder management skills.
Preferred Qualifications
- Experience supporting Coupa at scale (large transaction volumes, multi-region deployments).
- Prior experience in manufacturing, consumer products, or global supply chain environments.
- Familiarity with middleware platforms and integration monitoring tools.
- Experience with audit, SOX controls, and financial compliance processes.
- Background in DevOps, automation, and operational excellence practices.