Job Title: IT Manager, Supply Chain Planning –End to End Supply Chain Solution Architect & KTLO Management
Location: Hyderabad, India
Job Summary: We are seeking an experienced and dynamic IT Manager, Supply Chain Planning who will be responsible for designing, developing, and maintaining the technology solution that supports global supply chain operations—from demand planning and procurement through manufacturing, logistics, and fulfillment with the focus on, but not limited to, supply chain special programs under the supervision of principle solution architect as well as overseeing the "Keep the Lights On" (KTLO) operations across all planning functions and applications, ensuring seamless supported day-to-day supply chain activities. This role bridges business strategy with technical execution, ensuring scalable, integrated, and future-ready solutions across existing legacy systems, future ERP, MES, WMS, TMS, and planning systems. The candidate must be willing to work on site 4 days a week in Hyderabad, during US EST time zone.
Key Responsibilities:
End to End Supply Chain Solution
1. Solution Architecture & Design
- Lead architecture design for global supply chain solutions, including planning, sourcing, manufacturing, logistics, and order fulfillment under the supervision of the principle solution architect.
- Develop target-state solutions aligned with enterprise standards and digital transformation goals across existing legacy systems, future ERP (SAP, Oracle, etc.), PLM, MES, WMS, TMS, and external partner systems.
- Ensure solutions alignment with business processes and KPIs for supply chain efficiency, visibility, and sustainability.
2. Solution Delivery & Governance
- Collaborate with delivery teams to ensure adherence to architectural principles and design standards.
- Provide technical leadership during project execution, including vendor selection and design reviews.
- Maintain documentation of architecture artifacts and ensure compliance with security, data, and integration standards.
3. Cross-Functional Collaboration
- Partner with business units (Planning, Procurement, Manufacturing, Logistics, Customer Service) to define functional requirements.
- Work closely with enterprise architects, data architects, and infrastructure teams to ensure holistic solutions.
- Liaise with external technology partners, system integrators, and SaaS providers.
KTLO Operations Management
- Oversee supported supply chain activities daily to ensure uninterrupted operations across all supported business units that includes but not limited to planning.
- Maintain and optimize (planning) systems and processes to support consistent product availability and service levels across all supported business units.
- Collaborate with cross-functional teams to address operational challenges and implement continuous improvement initiatives.
- Identify and address IT issues as primary point of contact and optimize infrastructure, hardware, software and processes, in close partnership with the GSC business team and driving GTO dependencies
- Engage in rigorous root cause analysis, problem solving and solution implementations
- Ensure system processes work in a manner that adheres to customer requirements
- Maintain and update systems and data – combination of legacy systems and Salesforce platforms
- Ability to identify systems problems, solution fixes, present to leadership, and implement changes
Leadership and Management
- Lead the planning and execution of special programs, including franchise expansions, portfolio adjustments, and new business trials.
- Lead and manage a team of technical resources located offshore, ensuring high performance, motivation, and professional development.
- Coordinate with stakeholders to align program objectives with overall business goals and supply chain capabilities.
- Foster a culture of collaboration, accountability, and continuous learning within the planning team
Franchise & Portfolio Planning
- Analyze and manage the supply chain aspects of franchise operations, ensuring alignment with market demands and strategic objectives.
- Evaluate portfolio performance and implement planning adjustments to optimize product mix, inventory levels, and distribution strategies.
- Lead and support any Franchise and Portfolio initiatives and relevant system enhancements that includes but not limited to planning systems.
New Business Integration
- Collaborate with business development teams to assess supply chain implications of new business opportunities.
- Design and implement (planning) processes to support the successful launch and integration of new programs like AG International.
- Monitor and report on the performance of new initiatives, providing insights for continuous improvement.
Project Deliverables: Oversee the planning, execution, and delivery of technical projects, ensuring they are completed on time, within scope, and within budget.
Collaboration: Work closely with onshore teams, to align offshore activities with overall business objectives and project goals. Must be able and willing to jump in hands on any administrative, production support, Project management and/or business analyst tasks as needed.
Resource Allocation: Efficiently allocate and manage technical resources to meet project / operation demands and optimize productivity.
Quality Assurance: Implement and maintain quality assurance processes to ensure the highest standards of technical delivery.
Communication: Facilitate effective communication between offshore and onshore teams, ensuring transparency and alignment on project status, risks, and issues.
Problem Solving: Proactively identify and resolve technical and operational challenges to ensure smooth project execution.
Stakeholder Management: Build and maintain strong relationships with key stakeholders, providing regular updates and addressing any concerns or requirements.