Job Title: Communications & Training Specialist – Business Enablement
Location: Hyderabad, India
Job Summary: We are seeking a creative and detail-oriented Communications & Training Specialist to support our global IT organization. This role will be responsible for creating enterprise-wide communications about new software rollouts, system changes, and IT initiatives. Additionally, the role involves writing engaging articles for our company intranet, developing eLearning content, and using modern AI-powered tools to create multimedia learning experiences. The ideal candidate will have a strong foundation in project planning, internal communications, and digital content creation. This individual must be willing to work onsite 4 days a week in Hyderabad and collaborate during some US EST working hours.
Key Responsibilities:
Communications:
- Draft and distribute internal IT communications related to new software rollouts, enhancements, and operational updates.
- Write clear, engaging content for our company intranet to keep employees informed about key IT initiatives.
- Ensure consistency in tone, messaging, and branding across all IT communications.
Training & Enablement:
- Design and develop training materials, including videos, interactive modules, and job aids for the LMS.
- Translate technical concepts into simple, user-friendly training for business users.
- Track and evaluate training effectiveness and user engagement.
Project Planning & Execution:
- Support planning, scheduling, and delivery of communication and training milestones.
- Coordinate with global stakeholders to align communication timing with broader initiatives.
- Manage feedback loops and revise materials as needed based on user input and pilot feedback.
AI & Multimedia Content Creation:
- Leverage AI tools like ChatGPT, text-to-video, and voice generation to enhance communication and training experiences.
- Experiment with and adopt emerging tools to scale content creation and localization.
- Collaborate with designers or media partners when needed to produce polished assets.