DTC & Logistics Tech Lead – Key Skills (Shortlist Criteria)
Functional
Technical (Solution & Delivery Focused)
Delivery & Leadership
Must Have
Good to Have
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Job Title: Tech Lead - DTC Operations
Location: Hyderabad, India
Job Summary: We are seeking an experienced and innovative DTC Tech Lead to take on a Tech Architect role, driving the technical direction and delivery of small to medium-sized projects focused on Digital Order Management (DOM) and Blue Yonder Warehouse Management System (WMS) applications. This role will act as a bridge between technical teams, business stakeholders, and external vendors to ensure seamless integration, optimization, and execution of DTC initiatives. The ideal candidate will combine deep technical expertise with strong leadership skills to architect scalable solutions, oversee project lifecycles, and enhance our supply chain and e-commerce capabilities. The candidate must be willing to work on site 4 days a week in Hyderabad, during US EST time zone.
Key Responsibilities:
• Technical Leadership and Architecture:
• Define and implement the technical architecture for DOM and Blue Yonder WMS solutions, ensuring alignment with business objectives and scalability for future growth.
• Lead the design, development, and deployment of system modifications, interfaces, and reports to support DTC operations, focusing on order fulfillment and warehouse efficiency.
• Provide technical guidance to development teams, ensuring adherence to best practices, coding standards, and Blue Yonder’s WMS methodologies.
• Collaborate with stakeholders to translate business requirements into functional and technical specifications for DOM and WMS applications.
• Project Management:
• Oversee end-to-end delivery of small to medium-sized projects, including project planning, resource allocation, and risk management.
• Delegate tasks to team members, monitor progress, and ensure timely delivery within budget constraints.
• Facilitate technical problem-solving sessions to address challenges in system integration, performance, and functionality.
• Prepare and present progress reports to stakeholders, ensuring transparency and alignment on project goals.
• System Integration and Optimization:
• Architect solutions that integrate DOM and Blue Yonder WMS with other enterprise systems (e.g., ERP, e-commerce platforms, and transportation management systems) to streamline order processing and fulfillment.
• Leverage Blue Yonder’s AI-driven capabilities to optimize inventory management, order orchestration, and warehouse operations.
• Ensure system performance through tuning techniques and proactive maintenance to support real-time operations and minimize disruptions.
• Collaboration and Stakeholder Management:
• Act as a technical liaison between development teams, business units (e.g., supply chain, marketing, and customer service), and external vendors to ensure cohesive project execution.
• Work closely with UI/UX designers, product managers, and technical support teams to address user needs, resolve issues, and enhance customer experience.
• Engage with clients and internal teams to validate requirements, conduct demonstrations, and ensure solutions meet business objectives.
• Support and Continuous Improvement:
• Provide Level 3 support during go-live phases and post-implementation, ensuring system stability and data integrity.
• Document processes, configurations, and system workflows to maintain comprehensive project and system documentation.
• Identify opportunities for process automation and system enhancements to drive efficiency in DTC operations.
• Communication: Facilitate effective communication between offshore and onshore teams, ensuring transparency and alignment on project status, risks, and issues.
• Problem Solving: Proactively identify and resolve technical and operational challenges to ensure smooth project execution.
• Stakeholder Management: Build and maintain strong relationships with key stakeholders, providing regular updates and addressing any concerns or requirements.