Oracle Integration Cloud (OIC) Technical Production Support Analyst
Exp- 7-9 Years
Job Summary:
We are seeking a skilled and detail-oriented Oracle Integration Cloud (OIC) Technical Developer with at least 5+ years of experience in supporting and maintaining Oracle Cloud integrations. The ideal candidate will have strong technical expertise in developing, monitoring, and troubleshooting OIC integrations including REST/SOAP APIs, scheduled orchestration flows, file-based integrations, and connectivity with Oracle SaaS and third-party systems.
This role is critical to ensuring stability, scalability, and performance of integrations across ERP, HCM, EPM, and external systems. The candidate will work closely with functional teams, solution architects, and support teams to resolve integration issues, optimize performance, and maintain compliance with internal controls.
Key Responsibilities:
- Provide L2/L3 production support for Oracle Integration Cloud (OIC) integrations across ERP, EPM, and other systems.
- Monitor OIC integration health, ESS jobs, file transmissions, error queues, and exception reports.
- Troubleshoot technical issues related to OIC integrations including payload errors, mapping failures, connectivity issues, authentication, and token expiration.
- Perform code-level debugging of OIC orchestrations, adapters (FTP, SOAP, REST, File, ERP, HCM, DB), and transformation mappings (XSLT, JSON, XML).
- Support integration jobs that load and extract data using FBDI, HDL, UCM, and other Oracle-delivered interfaces.
- Collaborate with Oracle Support to raise SRs and ensure timely resolution of platform-related issues.
- Ensure all changes to integrations are properly documented and follow internal SDLC, change control, and SOX audit guidelines.
- Analyze root cause of recurring issues and work on long-term solutions and automation opportunities.
- Build and maintain technical documentation, flow diagrams, interface control documents (ICDs), and error resolution guides.
- Participate in deployments, patch validations, regression testing, and cutover activities.
- Manage access tokens, key stores, connectivity agents, and certificates used in integrations.
- Work with business teams to validate data flows and ensure successful E2E transactions across systems.