The Operations Supervisor plays a key role in servicing our customers. The position is responsible for managing all aspects of the daily operations including operational process adherence, field team metrics, sub-contractor base performance metrics, and customer satisfaction.
Overall Accountabilities:
- Ensure compliance with safety rules, regulations, procedures and good housekeeping practices for the entire facility and company leased vehicles
- Responsible for the discipline, morale, performance, and professional development of every spoke employee.
- Communicate goals to each Spoke Employee, monitor performance, and provide coaching.
- Manage Sub-Contractor Insurance Log - communicating with sub-contractors to ensure the required documentation is up to date, logged, and stored properly.
- Focus on eliminating troubleshooting costs through continuous process improvement and process adherence of the Operations staff.
- Work with Senior Operations Manager to solve performance issues with our internal staff and external customers.
- Update KPI’s on “One Touch” on a weekly basis
- Ensure accurate and timely invoicing to customers of all materials for full kitchens and service completed daily.
- Focus on inventory turns and minimizing length of time product sits at the 3PL
- Ensure regular field audits are performed, checking for adherence to Masterbrand Installation Procedures and OSHA safety guidelines.
- Completion of quarterly sub-contractor report cards and sub-contractor meetings
- Prepare for and lead monthly staff meetings
- Review financial monthly analysis with Senior Operations Manager
- Manage and approve hourly employee time clock entries
- Process sub-contractor payroll
- Submit invoices for payment weekly and create / receive Oracle PO’s.
- Manage local safety stock inventory and ensure cycle counts are being performed.
- Manage purchase and supply of all non-cabinet related stock items sourced from outside vendors
- Audit delivery of our product on a regular basis and hold delivery agents accountable through chargeback process
- Coordination of any expedited deliveries to complete installs or services
- Ensure accuracy of all parts being pulled for next day service and audit regularly