As the Collections Associate II, you will be responsible for order approval, collections and/or cash application for assigned MasterBrand customers. Your day will include collection calls, responding to emails, reviewing and approving orders, problem-solving issues, cash reconciliations, and providing statements and invoices as requested. In this role, you are the main contact for credit and collection information to the assigned customer and provide support to the sales team by answering questions and trouble-shooting credit related issues. This position reports to the Credit Supervisor.
Responsibilities
- Build cross-functional partnerships between credit, cash application, customer service, and the sales team to best respond to the customer’s needs
- Demonstrate an ability to oversee a portfolio of AR accounts valued at $500K or more.
- Service the customer by fielding telephone calls/emails and providing information on the status of their account, resolution of problem situations, and invoice inquiries.
- Contribute insight and recommendations into investigation, decisions to resolve customer concerns.
- Provide customer with copies of invoices/statements.
- Partner with scheduling, manufacturing, cash applications, EDI and master data to assist customers.
- Assist team members through collaboration, positivity, and openness to new ideas.