Location: Gurgaon
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are looking for a Relationship Manager for our SMB Customers to join our team in
contributing to successful client relationships for LinkedIn Sales Navigator product.
You will be responsible for making sure that clients renew their contracts with LinkedIn Sales
Solutions’ products and services. You will focus on a portfolio of client accounts to ensure
there is engagement in products through discovery and training and ultimately guarantee
the investment made in LinkedIn Sales Navigator best meets the clients’ needs.
Responsibilities:
- Managing 100+ existing SMB customer portfolios – India based customers
- Adhering to SMB Customer Engagement playbook to ensure 100% Client Coverage
every month [via Customer Meetings, Online meetings etc.] - Customer Playbook includes Customer Demo, Refreshers Training, Onboarding,
- Conducting Quarterly Business Reviews, Addressing their technical and admin issues
- Identify customer requirements, uncover roadblocks, and demonstrate strong
account management capabilities to drive renewal to on-Ɵme closure - Asks layered, open-ended questions to understand and clarify Customer’s objecƟves
and challenges beyond surface-level detail - Leads with Solutions, not products, when making recommendations aligned to
Customer objectives - Identifying Churn Risk accounts and proactively preparing Churn Mitigation plan to
save or minimize churn, by linking customer challenges with product value - Identifying top growth accounts, engaging with them on various platforms to build
meaningful relationships - Think commercially and apply business acumen when crafting & negotiating
commercial agreements - Uses data and insights to support investment recommendations or overcome
customer objections - Religiously maintaining CRM Call Logs, Updating Activities
- Building an active pipeline based on growth opportunities
- Preparing quarterly Territory Account Plan (TAP) due to changing market dynamics
- Is disciplined in Territory and Account Planning, Forecasting, and Quota Attainment
- Follows best practices when using CRM and other Sales tools to manage the Sales
and Buyer cycles