At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are looking for a Regional Account Manager to join our Global Clients Program (GCP) in growing and maintaining relationships with our most strategic global customers. You will be responsible for learning the entire suite of LinkedIn’s Talent Solutions, understanding how they are used and valued by our customers, and making compelling recommendations for additional investments and renewals in LinkedIn.
You will be responsible for a book of current customers, involvement in large centralized global contracts and outbound activity within the long tail of your portfolio. You will partner with a select group of global clients to identify solutions that can help them achieve their business and talent objectives. Although you strive to meet and exceed quota, you will always act in the best interest of the customer.
Responsibilities:
- Develop territory and strategic account plans in collaboration with your Global Client Director (GCD) deliver growth
- Apply solutions expertise across our Talent, and Learning product solutions offerings
- On a weekly basis, plan and prioritize your book, activities, and meetings to ensure you are focused on your largest opportunities
- Understand your customer’s business and objectives through detailed discovery
- Gain commitment and buy-in of customers and prospects to proactively grow the account off-cycle by selling new solutions, add-ons, and renewals
- Invest in meaningful relationships with economic buyers and advisors in your accounts by providing high-quality customer engagement activities (training, quarterly business reviews) on the solutions in which they have already invested
- Build custom presentations and demonstrations based on customer defined objectives and goals versus needs
- Be open, collaborative, and customer-focused in all communications and transactions with your global account team and clients
- Close all orders with the larger LinkedIn investment in mind and provide post-contract support to ensure product delivery and satisfaction
- Demonstrate sales operational excellence by using our CRM tracking activities and, most importantly, forecasting
- Leverage AI-enabled tools to research accounts, identify stakeholder insights, and tailor outreach and presentations at scale
- Use data and AI-driven insights to improve pipeline prioritization, forecast accuracy, and renewal/expansion strategies
In your first 12 months in this role, you will accomplish:
- Over-attainment of individual quota targets while understanding how your efforts contributed to the wider account team success
- A deep understanding of some of LinkedIn’s most complex global accounts, how to plan and prioritize across this complexity and significantly increased business acumen
- An understanding of how to manage & deliver to value for long-term partnerships and at the long-tail to support broader account-based objectives