Are you passionate about delivering world-class customer experiences? Ready to be part of a dynamic team that supports clients in over 180 countries? We’re looking for driven, service-oriented professionals to join us in Łomianki, Poland (hybrid role) and make a lasting impact on customer satisfaction worldwide.
At our company, customer service isn’t just a department—it’s the heart of our business. You’ll play a key role in managing and resolving inquiries, from initial outreach to final follow-up, working in both Polish and English. This is a role for problem-solvers, clear communicators, and those who thrive in collaborative settings.
What You’ll Do to Make an Impact
- Deliver Exceptional Service: Ensure all customer inquiries are handled promptly and professionally. Escalate issues when necessary to meet our response time commitments.
- Support Sales & Operations: Update account information, produce and follow up on quotes, and help drive conversion rates.
- Engage Across Channels: Connect with customers over the phone, through email, and via our Service Cloud. You’ll also be the friendly face behind our Webchat responses!
- Promote and Drive Engagement: Actively encourage customers to use our Webshop for a seamless experience.
- Handle Controlled Substances with Care: Manage inquiries responsibly, collaborating closely with compliance and our controlled substance teams.
- Collaborate for Success: Work closely with Order Entry, Sales, and Operations to continually elevate our customer experience.