Job Profile
We are seeking a Quoting Executive to manage and complete inquiries from various channels, product sectors, and end-markets. This role plays a key part in ensuring the highest level of customer service by providing accurate and timely quotations, supporting controlled substance inquiries, and ensuring compliance with all relevant import and export regulations. You will act as the intermediary between Demand Generation and Demand Fulfilmentroles, working closely with sales, operations, and compliance teams to ensure a seamless customer experience.
Key Responsibilities
- Generate and manage quotations for LGC Standards catalog products across various account types.
- Respond to customer inquiries regarding pricing, availability, and order processing.
- Work closely with account managers and inside sales to deliver best-in-class sales support.
- Ensure controlled substance orders are handled in compliance with existing guidelines, including import permits and export licenses.
- Track and report on customer support performance metrics (e.g., customer satisfaction score, response time, resolution rate).
- Promote and prioritize LGC-manufactured products in quotation requests for third-party items.
- Communicate professionally and courteously with customers via telephone, email, and Service Cloud.
- Maintain accurate customer and order records in IFS ERP and other relevant systems.
- Ensure compliance with supply chain processes as set by the Operations team.
- Actively promote the LGC Web-shop to drive direct customer engagement.
- Stay up to date with LGC Standards products and services, ensuring continuous learning and product knowledge development.