As a Technical Service Support in our Cluster, you are at the crossroad between the technicians of our Lely Centers and your peers in the headquarters (Lely International) in Maassluis. You will be part of the Technical Service Support for Feeding & Manure portfolio, pursuing the goal of providing a unique customer experience. Your call will be to build knowledge through the network of trained technicians and to guarantee that Lely robots are installed, maintained and updated according to the highest standards
What will you do?
- You will review and validate Lely solutions in the field, sharing critical information for product improvement and development
- You ensure that field technicians are well-trained and capable to install and to maintain Lely products effectively
- You will visit farms together with the field technicians for supporting during installation and start-up, for training on the field or for the execution of audits
- You steer best use of Lely Tools & Apps for trouble shooting and data analysis
- You monthly participate in the hotline (24/7), providing technical support to the field technicians
- You will travel occasionally to attend meeting/events at Lely Campus in The Netherlands or in other Clusters (mainly Europe)