Lead & Develop the Account Management Team: Manage and coach Account Managers across two locations, ensuring strong performance, customer focus, and alignment with company Leadership Principles, while serving as a strategic point of contact for key or escalated customers.
Drive Customer Relationships & Revenue Growth: Support the team in managing customer portfolios, conduct customer visits, lead negotiations and presentations, and grow share‑of‑wallet in service categories 4, 5, 6, and 8 to increase service contracts and overall revenue.
Oversee Service Execution & Projects: Coordinate or supervise planning and execution of service projects—including outages, shutdowns, and overhauls—ensuring delivery on time, on budget, and in compliance with quality, safety, and contractual requirements.
Ensure Collaboration, Compliance & Operational Excellence: Promote QHSE compliance, consistent documentation, and cross-functional collaboration with Field Service, Technical Service, Procurement, Finance, and Warehouse; support reporting, invoicing accuracy, and financial tracking.
Strengthen Regional & Global Alignment: Maintain regular on-site presence, represent the Regional Service Center Switzerland (RSC CH) within the global Account Management community, and contribute to risk management, operational efficiency, and achievement of OI, CM, Net Sales, and customer satisfaction targets.