Role Summary
As Group Leader IT Global Onsite Support, you are responsible for the strategy and delivery of onsite IT support across the Group, leading a distributed team and acting as a trusted partner for sites and local leadership.
What you will do
- Define and implement the group-wide onsite IT support strategy and operating model, fully aligned with overall IT strategy and business needs
- Own end-to-end delivery of onsite support services (deskside support, IMAC, site services), ensuring consistent, high-quality service across all locations
- Ensure seamless integration between Service Desk, Onsite Support, and other IT delivery teams, including ownership of incidents, problems, and major incidents
- Act as the primary IT point of contact for key sites and local management, driving service quality, user experience, and continuous improvement through KPIs
- Lead, develop, and scale a distributed onsite support team (15–20 staff), including budget ownership, vendor management, and compliance with security and audit requirements