Company:
Marsh McLennan Agency
Description:
Marsh McLennan Agency’s East Region is a leader in the employee benefits marketplace. Our associates simplify employee health and welfare benefits and risk management for regional, national, Fortune 500 and Fortune 1000 companies.
We value integrity, collaboration, passion, innovation, and accountability, and we are committed to making a difference in the moments that matter for our colleagues, clients, and communities.
The Employee Health & Benefits Account Executive (AE) is a senior, client-facing leader within Employee Health & Benefits Consulting, accountable for the strategic direction, retention, and growth of an assigned book of client relationships. The AE serves as the primary point of contact for client decision-makers, sets the long-term consulting strategy in partnership with the client, and resolves difficult problems that require sound judgment, deep technical knowledge of the benefits landscape, and the ability to mobilize cross-functional resources.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Account Leadership
- Own the overall strategic relationship and outcomes for an assigned book of business; serve as the primary executive contact for client decision-makers;
- Set the multi-year consulting strategy for each assigned client in partnership with the client and internal team; align deliverables to client business objectives;
- Lead resolution of difficult client issues that require independent judgment, escalating only the most complex matters; partner with internal experts to bring forward fit-for-purpose solutions;
- Direct the day-to-day client service team to ensure consistent, high-quality service delivery aligned to the agreed strategy;
- Lead client renewal strategy, including financial analysis, plan design recommendations, vendor negotiations, and stewardship presentations;
- Conduct executive-level strategic planning meetings
- Serve as the primary escalation point for the assigned book of business and own resolution to closure;
- Develop and execute account plans that drive retention and organic growth across the assigned book;
- Identify and capture new sources of revenue within assigned accounts (additional product lines, voluntary benefits, specialty services);
- Lead RFP and marketing processes for assigned clients; partner with Underwriting and specialty teams on proposal strategy;
- Negotiate contract terms, rates, plans, schedules, resources, and roles/responsibilities;
- Identify factors that influence business performance and recommend actions to improve profitability and enhance revenue for MMA East;
- Contribute to internal best-practice development; identify opportunities to improve consulting tools, templates, and workflows;
- Maintain current expertise in the dynamic and competitive benefits landscape, including market trends, carrier offerings, and emerging regulatory developments;
- Develop and maintain skills, knowledge, and proficiencies required to be effective in consulting, account management, and client strategy.
REQUIRED EDUCATION AND EXPERIENCE
- Bachelor’s degree or equivalent work experience required;
- Minimum of 8–10 years of progressive experience in Employee Health & Benefits consulting, brokerage, or insurance, including direct client-facing account leadership;
- Demonstrated experience operating at the C-suite level on negotiations, strategic planning, and relationship management;
- Active Life and Health License required; additional industry designations (CEBS, GBA, RHU, etc.) preferred;
- Demonstrated experience leading renewal strategy, vendor negotiations, and complex client issue resolution.
KNOWLEDGE, SKILLS AND ABILITIES
- Strong analytical, financial, and problem-solving skills, sound judgment, and the ability to make decisive recommendations on difficult problems with limited oversight;
- Deep technical knowledge of the employee benefits landscape (medical, dental, vision, life, disability, voluntary, ancillary, financial wellness) and current regulatory environment;
- Strong interpersonal, verbal, written, and presentation skills, with the ability to engage effectively at the C-suite, internal team, and front-line employee levels;
- Strong negotiation and persuasion skills, including in high-stakes vendor and client conversations;
- Ability to manage a portfolio of accounts of varying size and complexity, prioritize across competing demands, and meet deadlines in a fast-paced environment while taking ownership of work and adhering to quality standards;
- Demonstrated ability to mentor, coach, and develop junior team members;
- Strong project management capability across concurrent client initiatives;
- Ability to handle sensitive and confidential information;
- Proficiency with the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and Canva;
- Aptitude for learning internal systems, applications, and internal workflow of the department;
- Willingness to travel to client and prospect sites as required.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is:
- Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;
- Occasionally required to stand and walk;
- Extensive use of computer and keyboard and viewing of computer screen is required;
- Specific vision abilities required by this job include vision and ability to adjust focus.
- Other working conditions are normal for an office environment.
WORK LOCATION
- Work is typically performed in a hybrid manner at MMA East’s Conshohocken, with travel to client sites as required.
The applicable base salary range for this role is $130,000 to $160,000.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contactingreasonableaccommodations@mmc.com
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