When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
The EHR Applications Analyst 3 is responsible for delivering world-class support services across all Beth Israel Lahey Health, Inc. (BILH) entities and its affiliates. The EHR Applications Analyst 3 is responsible for identifying, evaluating, analyzing, and recommending changes in support of assigned applications/systems including ongoing production maintenance and trouble-shooting. Supports the planning, design, development, build, and/or configuration of assigned applications/systems. Leads and/or coordinates conversions, application/system testing, and documentation of system procedures. Participates and provides input in training design and development and assists in training execution in relation to assigned projects. Provides go-live support and serves as the primary point of contact for ongoing maintenance/support and troubleshooting.Job Description:
Essential Duties & Responsibilities including but not limited to:
1. Delivers work within established timeframes. Must be able to manage/multi-task on several large assigned projects incorporating all aspects of IS.
2. Defines, documents, builds, and maintains Electronic Health Record (EHR) application content.
3. Creates functional specification documents to create content within the EHR application and is primarily responsible for validating this content with the business owner.
4. Validates the content of functional specification created by Analysts I or II and provides feedback as necessary.
5. Mentors more junior colleagues in the development of application knowledge and assists colleagues in redesigning processes in adherence to system requirements.
6. Completes thorough unit testing of all builds prior to handoff for functional and/or integrated testing.
7. Facilitates functional and integrated testing as requested.
8. Creates and provides documentation as required to the testing and training team.
9. Documents and reports system issues through an internal chain of command; communicates with vendor where appropriate; works closely with product support to close/resolve open support cases.
10. Applies proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve system issues to maximize system potential.
11. Provides end-user support during implementation; able to serve as an application expert to assist in application roll-out.
12. Addresses post-go-live issues and requests and prioritizes own work assignments and those of the more junior colleagues based on project plan requirements.
13. Participates in on-call coverage as assigned.
14. Communicates effectively; including communication around the progress of building tasks in adherence to prescribed project milestone dates. Proactively manages barriers to completing work requirements.
15. Contributes to the development of the project plan and manages mini-projects within the defined scope of the overall project.
16. Participates in workflow design and understands system impact on end users.
17. Prepares demo materials for workflow discussions or new system functionality.
18. Able to concisely demonstrate system functionality to end users with or without the assistance of other team members.
19. Stays current with new application functionality and enhancements.
20. Provides on-call/after-hours support.
21. Achieves and maintains application certification in accordance with departmental and organizational standards.
Competencies:
Decision Making: Ability to make decisions that are guided by precedents, policies, and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
Problem Solving: Ability to address problems that are highly varied, complex, and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
Independence of Action: Ability to set goals and determine how to accomplish defined results with some guidelines. The Manager/Director provides broad guidance and overall direction.
Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families, and external customers.
Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices, and policies with the ability to use them in complex varied situations.
Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
Minimum Qualifications:
Education: High School diploma or GED required. Bachelor's degree preferred.
Licensure, Certification & Registration: EHR (Electronic Health Record) Certification preferred
Experience:
Skills, Knowledge & Abilities:
Pay Range:
$93,000.00 USD - $130,000.00 USDThe pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.