The Door Fulfillment Specialist plays a mission-critical role in driving the success of our door sales and installation operations. Acting as the bridge between Install Coordination, Purchasing, and field execution, this position ensures every order flows seamlessly from sale to installation. The Door Fulfillment Specialist is responsible for converting door packages, managing purchase orders, confirming material readiness, and maintaining exceptional accuracy and speed in every step of the fulfillment process.
This role directly influences installation timelines, technician productivity, and overall customer satisfaction by ensuring every order is fulfilled accurately and on schedule.
Order Conversion & Job Accuracy
Convert door packages into Install Jobs within one (1) business day; same-day or next-day jobs must be converted immediately.
Review each job for completeness and accuracy, including PO location, material list, billable hours, and scheduling details.
Verify that all orders align with correct install types, job classes, and technician assignments.
Material & Vendor Coordination
Create and manage purchase orders in ServiceTitan for doors, openers, and accessories.
Communicate with vendors to confirm product availability, lead times, and substitutions.
Ensure all door orders are accurately tracked through fulfillment and delivery.
Escalate shortages, delays, or material issues to the Manager of Purchasing & Door Fulfillment for resolution.
Recalls, Warranties & Cancellations
Convert or process warranty and recall requests within one (1) business day of submission.
Manage cancellation requests promptly, including canceling POs, updating Install Jobs, and notifying the Torch Team for potential save attempts.
Cross-Functional Communication
Collaborate with scheduling teams to anticipate material needs and prevent install delays.
Partner with Procurement and Purchasing teams to ensure consistent accuracy and flow in door order processing.
Performance & Continuous Improvement
Monitor fulfillment KPIs including order turnaround time, accuracy rate, and on-time installation readiness.
Identify and communicate process inefficiencies or recurring issues to leadership.
Support implementation of best practices and SOP updates to improve speed, accuracy, and consistency.
2–4 years in purchasing, order fulfillment, install coordination, or related supply chain roles; trade or construction industry experience preferred.
Strong understanding of garage door components, configurations, and related hardware highly preferred.
ERP/CRM system proficiency (ServiceTitan preferred), Excel and data management competency.
Strong written and verbal communication skills for internal and vendor coordination.
Detail-oriented with strong follow-through and ability to manage multiple priorities in a fast-paced environment.
Operates with urgency and precision to meet fulfillment timelines.
Dependable, accountable, and solution-oriented in resolving issues.
Thrives in a high-volume, fast-paced environment.
Passionate about accuracy, customer satisfaction, and team collaboration.
Benefits and other cool stuff:
· Medical, dental, vision, 401K
· Paid Time Off
· Weekly Pay
· Internal Promotion opportunities
· Company swag
(Please note: benefits are not available for part time, temporary or contract roles)
A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
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