Role Overview
The Data Analyst, Fleet Triage & Operations owns the front line of fleet issue detection, prioritization, and incident learning at the device health layer — sitting at the interface of Gridware's hardware programs, including Gridscope and our connectivity solutions. As the deployed fleet scales, telemetry volume grows faster than any team can manually inspect, and not all signals matter equally. This role separates signal from noise, ensures the right issues reach the right teams before they become incidents, and leads the postmortem process to make sure the same class of issue doesn't go undetected twice.
You'll design and operate a tiered triage pipeline, tune the detection logic that surfaces emerging device health issues, and facilitate postmortems end-to-end — from incident timeline reconstruction through action item closure. This is a highly cross-functional role that blends data analysis, operational rigor, and structured incident learning across hardware, firmware, and connectivity domains.