Administrative Services Representative

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Essential Duties and Responsibilities:

• Receives, sorts, and distributes incoming mail and packages; collects and processes outgoing mail in accordance with postal regulations.
• Assists with mass mailings and fulfillment requests, ensuring accuracy and timely completion.
• Delivers materials such as mail, supplies, and files between company facilities, off-site storage, and other designated locations.
• Supports shipping and receiving functions by verifying deliveries, routing materials, and maintaining inventory of stock items.
• Maintains accurate records of mailroom activities and delivery logs.
• Ensures a clean, organized, and safe work environment in compliance with departmental standards.
• Order meals and supplies for the employee lunch program, ensuring timely and accurate deliveries.
• Support the Board of Directors and the executive committee with requested food and beverage services for meetings and events.
• Assists with special projects and other duties as assigned by management

Education and Experience:

Minimum qualifications include a high school diploma and 0 to 18 months of related experience, preferably in a large mailroom or building services environment.

Required Knowledge and Skills:

• Basic knowledge of mailroom operations, shipping/receiving procedures, and postal regulations.
• Strong organizational skills with the ability to manage multiple tasks and meet delivery schedules.
• Ability to operate standard office equipment such as postage meters, copiers, and scanners.
• Effective communication skills, both verbal and written, for interacting with internal staff and external vendors.
• Basic computer skills, including familiarity with email and inventory tracking systems.

Other Requirements:

• Ability to lift a minimum of 50 lbs.
• Valid driver’s license, serviceable automobile, and proof of insurance.

Work Location/Schedule

• This position is in-office at our North Phoenix Office, located at 20400 North 29th Avenue, Phoenix AZ, 85027, and working hours are 8:00am-5:00pm Monday-Friday .

This position is not eligible for immigration sponsorship.

Benefits Summary for Full-Time Employees 

· Medical/Dental/Vision available day one

·Vacation/Sick- accruals start day one

·Paid company holidays and personal holidays to celebrate what’s important to you 

·401K - company contribution and match (U.S.)

·Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)

·Employee discounts/hotel discounts

·Free financial and health wellness programs

·Tuition Reimbursement

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.