Responsibilities & Duties

Manage daily collections activities involving monitoring of portfolio within agreed service level agreement.
Prepare and present reports on collection activities and progress.
Perform proactive calls and emails to clients to discuss their outstanding invoices
Assist the Team Leader to manage the debtor lifecycle and in bringing down the company’s days sales outstanding.
Investigate historical data for debts and bills.
Process unallocated receipts, refunds and adjustments.
May be involved in selected process transition activities.
Participate in various stakeholder meetings.
Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
Perform varied simple periodic and ad hoc tasks as assigned by the Team Leader or Manager.
Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
May support Team Lead in data gathering and report generation.
Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
Perform transition-related activities such as process training & desktop procedures creation.
Support selected simple process improvement initiatives to streamline processes.

O2C Collection Specialist