This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region.
Responsibilities & Duties
Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.
Assigned invoices may range from simple to moderately complex transactions.
Update client billing information and instructions and billing rates.
Gather and review backup documentations for billing purposes.
Perform revenue recalculation steps in Oracle.
Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
Participate in governance meetings with Operations Team and/or clients.
Perform multiple routine and/or simple ad hoc tasks assigned by the Billing Team Leader or Billing Manager.
Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
May be involved in selected transition-related activities such as desktop procedures creation