Provisional Payments Officer

Job Description:

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

We’re looking for a detail-oriented and customer-focused Provisional Payments Officer to join a growing Workers Compensation team. This is a great opportunity for someone with claims administration, insurance, payroll, customer service or workers compensation experience who enjoys working in a fast-paced environment and making a positive impact on injured workers.

About the Role
As a Provisional Payments Officer, you’ll play a key role in supporting injured workers through the early stages of their claim by managing provisional liability payments accurately and efficiently. You’ll liaise with internal stakeholders, employers, medical providers and injured workers to ensure timely outcomes and a high standard of service.
 

Key Responsibilities

• Manage provisional payments in line with workers compensation legislation and internal processes

• Review and process medical expenses accurately and within timeframes

• Maintain accurate claim records and documentation

• Liaise with injured workers, employers, treatment providers and internal teams

• Monitor outstanding information and follow up where required

• Ensure compliance with regulatory and service standards

• Provide a high level of customer service and support throughout the claims process
   

About You

• Previous experience in workers compensation, insurance, claims administration, payroll or a similar environment

• Strong attention to detail and organisational skills

• Excellent communication and stakeholder management abilities

• Ability to manage competing priorities and meet deadlines

• Confident using multiple systems and managing administrative processes

• A team player with a proactive and positive approach
   

If you’re looking to join a supportive organisation where you can develop your career and make a genuine difference, we’d love to hear from you.
 

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
 

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
 

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
 

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
 

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
 

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.