Inside Sales Representative

POSITION SUMMARY:

Inside Sales Representative is the account owner responsible for proactively contacting assigned accounts primarily using phone, email, and online channels to sell products. Responsible for providing services to customers by identifying potential leads, understanding their needs, presenting solutions and closing deals. Maintaining and developing relationships, retaining current business, driving experience, and identifying opportunities for expansion within a defined set of existing accounts. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.

DuBois is committed to ecologically responsible chemistry and is continuing to develop proprietary innovative products.

ESSENTIAL FUNCTIONS:

• Effectively retain and expand assigned accounts while achieving/exceeding sales goals.

• Source new sales opportunities through in-bound follow-up and out-bound cold calls and emails.

• Manage and maintain a portfolio of existing customers that do not require in-person sales visits or services.

• Build relationships with current/potential customers through phone calls, emails, and online interactions to understand their needs and present solutions.

• Generate new sales from past customers that do not require in-person sales visits or service.

• Effectively utilize eTools (i.e. Hoovers) to generate a healthy sales pipeline.

• Track sales activities, metrics and performance using Customer Relationship Management (CRM) system.

• Prepare and deliver scripted introductions to persuade customers to purchase.

• Perform effective online demonstrations to prospective customers explaining the features and benefits products/services.

• Research accounts, identify key players and generate interest.

• Discuss pricing and terms with customers to reach mutually agreeable terms.

• Create and implement sales campaigns to target prospects and existing accounts.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

MINIMUM POSITION QUALIFICATIONS: 

• Bachelor’s degree in business administration, Sales, or Marketing preferred.

• 2+ years of Inside Sales experience. 

• Proficient in Microsoft Office, CRM (Customer Relationship Management) and internet-based programs.

• Strong negotiation, influential leadership and phone sales skills.

• Highly organized strategic thinker with strong problem-solving skills.

• Superior understanding of value-based selling.

• Proficient in working with all levels within the customers organization, as well as internal business partners.

• Excellent oral and written communications skills, as well as strong interpersonal skills.

• Ability to manage shifting priorities/change in a fast-paced environment.

• Strong organizational and time management skills with attention to detail.

• Demonstrate technical aptitude in the industrial market.

• Ability to process sales orders via the company Customer Service ordering process.

• Involvement with Manufacturing Associations aligned with the field of expertise preferred.

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