Job Requisition ID #
Customer Success Advisor
In the Customer Success organization, creatingimpactfulexperiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success that supports improved revenue and sustainable company growth. As we continue our business model transformation,drivingcontinuous adoption of our technology is key to long-term customer value and partnership.
Position Overview:
AsaCustomer SuccessAdvisoryou’ll collaborate with Account teams, Channel Partners, and Sales Representatives to help customers fully realize the value of their Autodesk solutions. Your strong business acumen,curiositymindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey—while also shaping internal best practices.
Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiencesforour customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty.As a team member, you’ll be empowered to challenge the status quo, lead through influence, and shape how we scale success.
Responsibilities:
Build strong customer relationships through proactive outreach and engagementtoalign product capabilities with customer objectives
Establishand execute advanced onboarding and adoption strategies to increase customer value and product usage
Identifyand engageat-risk accountsby using strong discovery and consultative skillsto removerisk and realign them to success
Collaborate cross-functionally with Sales, Channel Partners, Support, and Services to drive customer milestones
Delivera high-quality experience that deepens customer satisfaction and loyalty
Uncover and act on opportunities to expand customer relationship through value discovery and strategic conversations
Minimum Qualifications
4–7 years in Customer Success, Account Management, or a related customer-facing role
Proven track record of working independently whiledrivingmeasurable impact
Experience navigating complex, cross-functional collaboration with internal and external stakeholders
Proficiency in Salesforce or similar CRM systems
Experience with SaaS, cloud-based software, or subscription business models
Familiarity with Autodesk customer industries (AEC, MFG, M&E)
If this sounds like you—even if you don’t meet every qualification—please consider applying. We value growth mindsets and potential just as much as experience.
Target Pay Range for this PositionDenver CO: TBD
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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