FSO Claims Supervisor

Overview of Position:

The FSO Claims Supervisor is responsible for supervising activities in the claims department and oversees the investigation of insurance claims based on coverage. This includes managing individual and team performance expectations and goals, providing individual coaching feedback sessions and maintaining singular focus on ensuring and improving agent call quality while improving the customer experience.

• If you reside within a commutable distance from our Miami office, you will be required to go into office. Miami office location: 701 Waterford Way, Miami, FL 33126

What will be my duties and responsibilities in this job? 

Claims Management

• Supervises, organizes, leads, controls and coordinates the provision of services in the area(s) of but not limited to, claims administration, adjudication, compliance, litigation and liability, and corporate claims policy.
• Ensures complete and sound claims settlements, legal reviews and investigations when necessary.
• Evaluates claims staff work results by enforcing productivity standards, conducting quality audits and identifying trends.
• Responsible for resolving non-routine claim escalations.
• Subject Matter Expert (SME) for departmental processes, procedures and training.
• Manages workload for team to meet established service levels.

Team leadership

• Supports and drives overall priorities and initiatives of the department.
• Provide strong leadership to guide and inspire team members while fostering a positive and collaborative work environment.
• Set clear performance expectations and goals for team members.
• Conduct regular performance reviews and provide ongoing feedback while supporting team members development.
• Facilitate effective communication within the team and across departments.
• Resolve conflicts and interpersonal issues within the team while fostering a culture of continuous improvement.  
• Manage resources efficiently to meet team objectives.
• Monitor and analyze performance metrics to assess team effectiveness; oversees day to day improvements based on performance data.

What are the requirements for this position?

• High School Diploma or GED
• Adjuster License
• 5+ years of related experience in the function or similar external activity
• 2 + years of leadership experience and/or managing people

What other skills/experience would be helpful to have?

• Excellent interpersonal communication skills to encourage, coach, support, and provide necessary feedback to agents. 
• Handle multiple tasks simultaneously with frequent interruptions, working under deadlines, creative thinking, making decisions based on incomplete information. 
• Proficient computer skills are required as well as a willingness and aptitude for mastering new software
• Ability to solve problems effectively and efficiently.
• Bachelor's Degree 

What makes us different?

• Your medical benefits begin on your first day
• We provide excellent compensation and retirement programs
• We deliver exceptional paid time off
• We provide tuition reimbursement available after 6 months

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.  

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.