Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Section 1: Position Summary
The AI Sofware Engineer supports and scales adoption of the enterprise AI platform by troubleshooting AI behavior, identifying systemic gaps, and driving continuous improvement in platform performance and usage. This role works directly with internal associates to resolve issues and partners closely with engineering teams to diagnose root causes across LLMs, agent workflows, tools (MCP), and backend systems. Positioned at the intersection of technical support, product enablement, and AI system operations, this role goes beyond traditional support to actively improve how the platform operates and is used.
Video Interview Process:
As part of our Software Engineer hiring efforts, we're using a video screening process and coding assessment. To learn more and to help prepare for this click here!
Section 2: Job Functions, Essential Duties and Responsibilities
Technical Support & Triage
AI System Debugging & Improvement
User Enablement & Evangelism
General
Section 3: Experience, Skills, Knowledge Requirements
Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 40-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast
The national average salary range for this role is =$65-85k in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
We are proud to be an Equal Opportunity Employer
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.