Fleet Supervisor

Exempt/Non Exempt:

Why Choose a Career with the AAA The Auto Club Group (ACG)

You’re a leader at heart and know how to empower a team to be their best. You enjoy a job that keeps you busy, but also one that provides for you and your family. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Fleet Supervisor opportunities are all about!

A day-in-the-life of an Automotive Service Supervisor

As a Fleet Supervisor, you will oversee towing and light service operations by leading, guiding and empowering your team to achieve all quality and budgeted goals, while ensuring safety for everyone. You will operate service vehicles and provide emergency roadside assistance in a safe and professional manner, making sure your team has all the necessary resources to provide excellent service to our members. This is an in-office role. Candidates must reside in, or around, the Naples FL area.

In this role, you will alsohave the opportunity to:

• Tows vehicles, when needed

• Provide training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators

• Resolve escalated service problems  

• Maintain productivity standards for the team

• Coordinate vehicle maintenance, order supplies, inventoryand distribute necessary tools, parts and supplies

• Maintain facility in a safe, clean and orderly fashion

• Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information

How we reward our employees:

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: 

• Starting hourly rates between $25.50 & $26.78.Starting pay rate will be determined based on experience.

• Overtime earning potential at time and a half the hourly wage

• Fully paid training

• Medical, dental and vision benefits401k with employer match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays

• Paid volunteer day annually

• Tuition assistance program, professional certification reimbursement program and other professional development opportunities

• AAA Membership 

• Discounts, perks,rewards and much more

We are looking for candidates who:

Education

• High School Diploma or equivalent (GED)

Experience

• Have successfully led teams to achieve goals

• Have related or similar roadside service work experience

• Comfortable interacting with vendors and contractors

• Can prepare cost and expense reports

• Have assisted disabled vehicles / stranded motorists, towed vehicles and/or performed minor automobile maintenance

• Experienced in resolving customer service/damage complaints

Certifications / Licensure

• Valid state driver’s license and excellent driving record without physical restrictions that would prevent driving during day or night hours or for extended periods of time

• Must successfully pass DOT physical / certification process 

Preferred Qualifications

• College level coursework in Business Administration or a related field

• Previous Service Technician experience

• Solid mechanical background and understanding of automotive repair

• Familiarity with area streets and landmarks

• Working knowledge of work processes and e-mail applications. Microsoft applications knowledge is also preferred.

Work Environment

7-day, multiple shift operation which may require “on call” duty at times.Works in a temperature-controlled office environment, warehouse or field; exposure to road hazards and temperature extremes when driving.  Occasional (up to 30% of work time) lifting, pulling and pushing.

Interested in learning more? Apply Today!