About the Role
As an Implementation Engineer, you will be responsible for setting clients up for long-term success on Clutch products by managing the technical implementation for our Customers. As one of our technical post-sale consultants, you will drive the design, configuration, and delivery of Clutch’s platform. This role is a good fit for people with strong communication skills and a technical background who are experts at consultative solutioning and empathizing with both internal and external stakeholders.
You'll be responsible for:
Lead and architect technical vision for large enterprise customers' implementation, testing, and reporting, including collaboration with product and engineering for the implementation of products with customers
Work with and directly support our customers to craft the best possible experiences for users in Clutch, over three to six-month implementations
Implement and troubleshoot Clutch solutions in a wide array of configurations and Client environments, navigating complex technical requirements with an ownership mindset
Be an expert on Clutch’s platform capabilities and app design patterns, and utilize this understanding to solve novel challenges our clients face
Work closely with cross-functional teams to improve and evolve products based on Client requirements and feedback
Manage the day-to-day operational and tactical aspects of multiple Implementation projects, partnering directly with Engagement Managers (project managers) to ensure smooth and on-time go-lives
Effectively communicate plans, progress, and status to both internal and Customer stakeholders
Collaborate with Customer Success, Support, Product, and Engineering teams within Clutch to improve the platform, ensure best-in-class support, and grow our fintech community
Improve internal processes, tooling, and documentation to help Clutch scale effectively and increase implementation efficiency.
About the Team
Our Professional Services team is fast-paced and implements the Clutch platform for our Credit Union customers. We gather requirements, build out the platform to their specifications, work with them to test and ensure it works as intended, and then take them live so they can realize value.
We’re a team with a bias for Customer Success - our top metric isn’t getting customers live, it’s ensuring their success through renewal and expansion. Professional Services team members should have high agency, a consultative approach to client implementations, a strong technical foundation, and be proactive communicators to ensure internal teams remain aligned. Our company is rapidly growing, and so is our team. We’re looking for individuals who want to help us evolve as a team as we strive for a world-class delivery motion.
What You’ll Do
Within 3 months, you will:
Complete onboarding and begin your first implementation with support from a team of tenured Implementation Engineers
Become familiar with our project plans and implementation processes
Kickoff your first client project independently
Within 6 months, you will:
Lead your projects with confidence
Begin taking your first clients live
Applying learnings and becoming fully independent
Begin to help the team improve our documentation, processes, and develop new tools to improve our efficiency
Within 9 months, you will:
Be fully independent in your role, and working on areas to gather deep knowledge to become an SME
Be well into your second wave of clients - applying learnings from your first wave of projects so they run even better
Begin confidently assisting other team members and raising the bar for those around you
What You’ll Bring
5+ years of professional experience, ideally in a startup environment
2+ years of professional experience integrating with web APIs and modern web frameworks is a plus (React, Node.js, etc)
Knowledge of Python, json, GitHub, terminal, and nice to have experience with javascript & TypeScript. Resourcefulness and the ability to learn what you need to execute on specific projects is more important than a specific expertise with a given technical stack.
Ability to read, write, and understand code in multiple programming languages in order to understand our platform and actively troubleshoot issues
Familiarity and acquired comfort utilizing multiple AI tools (Cursor, OpenAI products like Codex, etc)
Excellent communication skills, both written and verbal. Comfortable leading meetings with customers, talking through technical requirements, and applying existing knowledge to novel problems
Ability to identify and clearly communicate pragmatic solutions to complex integration problems - both internally and with clients
Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDKs, etc.)
Self-starter with the ability to assess, troubleshoot, and work autonomously to solve complex problems
Superior time management skills to manage multiple external customers simultaneously. Proactive communication is a must.
A passion for working with people, paired with excellent communication skills; you can explain a complex technical issue in such a way that technical and non-technical audiences can understand
Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.
What’s In It For You?
Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
Paid Time Off and National Holidays: Enjoy 20 PTO days yearly and the National Holidays for relaxation and rejuvenation.
Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
About Us
Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.
Please note: This position is offered on a contractor basis. Applicants must have the necessary documentation and authorization to work in the country where the job is located. Clutch cannot provide sponsorship or assist with obtaining work permits for this role.