We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.
Summary of Role:
The VP, Reporting & Analytics leads Centivo’s reporting and analytics function, owning the strategy, delivery, and continuous improvement of data insights to support client, clinical, provider, operational, and business decision-making. This role is responsible for developing and maintaining a standard library of retrospective and predictive insights, enabling rapid delivery of ad-hoc analysis, and owning the BI infrastructure and third-party metrics and models that power scalable, differentiated insights across the enterprise.
Responsibilities Include:
Analytics Strategy & Operating Model
• Define and execute the reporting and analytics strategy aligned to organizational priorities, with a product mindset that emphasizes reusability, consistency, and scalability across the enterprise.
• Establish and maintain a standard library of reporting insights, including a semantic layer of measures and models, designed to meet the majority of recurring reporting and analytics needs across the organization and in-the-moment ad-hoc analyses.
• Drive enterprise-wide data literacy and self-service analytics capabilities, enabling teams to access, interpret, and act on data confidently without requiring analyst intermediation for routine decisions.
• Champion a culture of insight-to-action — ensuring analytics findings are translated into clear strategic and operational recommendations that business leaders can act on decisively.
• Lead the team’s evolution toward AI-enabled analytics capabilities in accordance with Centivo’s AI Governance and Acceptable Use policies.
Stakeholder Delivery
• Serve Employers, Brokers, Client Success, and Centivo Corporate in highlighting Centivo’s value — proactively creating and managing standard insights and delivering urgent and advanced analysis for clients and corporate stakeholders.
• Serve internal stakeholders (e.g. Claims Operations, Member Operations, Care, Provider, Finance, etc.) by delivering operational performance insights and supporting data driven planning — predominantly developing standard insights for self-service by internal users, with ad-hoc delivery as prioritized.
Cross-Functional Partnership
• Partner directly with senior leaders across Claims Operations, Member Operations, Care, Finance, Sales & Marketing, and Centivo Corporate to translate business priorities into actionable analytics capabilities.
• Ensure proactive, ongoing engagement Client Success — anticipating stakeholder needs and maintaining alignment on priorities.
• Collaborate closely with the head of data architecture (Datalake team) to ensure alignment between analytics products and the underlying data infrastructure, governance standards, and platform roadmap.
BI Infrastructure & Advanced Analytics
• Own the BI infrastructure strategy, including sourcing, integration and ongoing management of third-party BI tools and metrics/models that enable scalable and differentiated insights.
• Lead BI tool migration efforts, ensuring continuity of reporting capabilities while improving scale, performance, and usability.
• Identify and propose analytical solutions that leverage corporate, clinical and third-party data assets to drive measurable business outcomes.
Delivery Excellence & Process Rigor
• Own accountability for delivery against time and quality SLAs across standard and ad-hoc analytics requests.
• Lead execution of a prioritized portfolio of analytics initiatives; establish process discipline to ensure consistent, high-quality output at scale.
• Drive automation — including AI-assisted workflows — to reduce errors, improve productivity, and increase the team’s overall capacity for higher-value analysis.
• Define and track key performance metrics across analytics value streams; course-correct proactively when performance deviates from plan.
Team & Vendor Leadership
• Directly manage and develop a team of data analysts, providing coaching, performance oversight, and career development aligned with Centivo’s leadership behaviors and growth objectives.
• Build and maintain a high-performing analytics organization; model Centivo’s values and leadership behaviors consistently.
• Manage vendor relationships related to BI tooling and third-party data/model providers, including oversight of contracts, statements of work and delivery performance.
Qualifications
Required Skills and Abilities
• Bachelor’s degree required; advanced degree (MBA, MS, or related) preferred.
• 5 years of experience leading analytics or reporting teams, including direct management of analysts and team leads.
• 5 years of healthcare industry analytics experience with a health plan (TPA strongly preferred) and/or health systems and/or HealthTech companies, with hands-on experience with core datasets (claims, EHR, enrollment, provider, care coordination).
• Domain expertise with claims operations, value-based care, ACO models, and self-funded employer health plans is a significant differentiator.
• Demonstrated experience designing and delivering a standard library of reporting and analytics products at enterprise scale, with a product mindset for reusability and consistency.
• Strong working knowledge of modern BI and analytics tools, especially Tableau, and additionally AWS Quicksight and Power BI ; data platforms such as Databricks, Snowflake, or Microsoft Azure Fabric; and analytical tools such as Python or R.
• Experience with advanced analytics including machine learning and predictive modeling; familiarity with agentic AI and automation in an analytics context is a strong differentiator.
• Strong stakeholder management skills, with experience delivering business reviews and translating complex analytics into clear, actionable recommendations for senior leaders.
• Demonstrated ability to build consensus across business and technology stakeholders to drive prioritization and investment decisions.
Additional Preferred Qualifications
• Experience leading BI tool migrations or analytics platform modernization initiatives.
• Familiarity with datalake or lakehouse architectures (e.g., medallion architecture) and how analytics teams consume governed data platforms.
• Experience in regulated industries, with working knowledge of data privacy requirements relevant to healthcare (HIPAA, PHI handling).
• Demonstrated success driving self-service analytics adoption and data literacy programs across a non-technical workforce.
Work Location
• Atlanta, Buffalo or remote, with periodic travel to Centivo offices as needed.
Leadership Skills
• Business Acumen — A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome. Critical to this is an ability to think beyond one’s own function.
• Accountability & Execution — Taking ownership of actions, following through on commitments, actively carrying out tasks, monitoring progress, delivering results as promised, and being answerable for positive and negative outcomes.
• Executive Presence — The combination of gravitas, charisma, and trust/authenticity that shows up as a calm, confident demeanor and that enables impact, influence, and desired outcomes within Centivo and with external stakeholders. Inclusive of gravitas (depth of expertise and credibility), charisma (ability to build rapport, tell a story, and hold a room), and empathy/humility (the ability to listen, understand others’ needs, and build authentic trust).
• Strategist Mindset — The ability to see and articulate the bigger picture, thinking proactively and anticipating both opportunities and obstacles in the context of