To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients. This is a varied role working 2 days per week as part of our scheduling team and 3 days per week as field care support working directly with our clients and their care plans.
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Support care consultations, service reviews and completing client support plans.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match Care Professionals to new clients in conjunction with client services team and arrange introductions. Conduct client and Care Professional introductions.
- Conduct staff supervisions and client Quality Assurances (QA’s).
- Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
- Add and maintain all client and Care Professional information onto to the electronic scheduling system.
- Support and mentor Care Professionals.
- Participate in on-call duties as required
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.