Job Purpose
To perform a variety of duties in the coordination of scheduling and invoicing services for clients and the coordination and processing of billable hours and expenses of our Care Professionals, whilst providing the highest quality of service to clients.
The Role
- Experience working in a scheduling and/or invoicing role within a home care or other relevant environment such as logistics.
- Good working knowledge of IT systems with experience in Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communication skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multi-task.
- Logical and analytical with the ability to work on own initiative and meet strict deadlines.
- Good customer service skills as the role involves close liaison with Clients and Care Professionals.
- Excellent telephone manner.
- Experience of managing payroll, office expenses or financial responsibilities.
- Adapting to Change
- Planning & Organising
- Resilience
- Driving Results
- Customer Service
- Influencing
- Teamwork &Collaboration
- Communication & Relationship Management
- Agile Learner