Job Summary:
Are you a systems thinker who excels at translating academic priorities into well-designed, scalable operations? Do you enjoy leading complex, cross-functional work that directly shapes the student and faculty experience?
The Associate Director role offers the opportunity to serve as a strategic and operational leader for the MBA Elective Curriculum (EC), driving planning, processes, and continuous improvement. As part of the MBA Registrar’s Office, you will collaborate across stakeholders to ensure a cohesive, data-informed, and high-quality academic experience from course planning through registration and beyond. As the experts in the MBA Program’s academic experience, the Registrar’s Office team provides a variety of services to students, faculty, staff, and alumni and values excellent service to our constituents.
Job-Specific Responsibilities:
EC Program Design & Implementation
- Develop a deep understanding of the EC student and faculty academic experience, and the Registrar’s Office processes and systems that support it and use this understanding to design and revise processes to best meet constituent needs.
- Collaborate with the EC Registrar team, EC Faculty Chair, and Faculty Unit Heads to understand course priorities and integrate them into a cohesive elective schedule.
- Initiate and lead planning, development, and implementation efforts for the EC academic program, including academic calendar, course schedules, and student course selection process.
- Use EC program data and reporting to support annual EC planning process, to monitor the health of the EC portfolio, and for ad hoc needs.
- Develop a deep understanding of the course selection process and systems to design and implement the course education, registration, and Add/Drop processes.
- Develop and maintain a deep understanding of course registration policies and their interdependencies across EC processes and systems; lead the ongoing refinement and implementation of policies to meet evolving program needs and support a cohesive student and faculty experience.
EC Communication
- Develop the strategy and plan for student communications to inform and educate students about the course education, registration, and Add Drop processes, resources, and tools. Communication channels include email, website, presentations, and student handbook.
- Develop the strategy and plan for faculty communications relevant to academic planning cycle, registration, and Add Drop processes.
- As the expert on the EC academic experience, serve as primary point of contact for EC students, MBA Program colleagues, and wider HBS community ensuring that all stakeholders receive timely and relevant information on all matters related to the EC.
Team Management
- Manage two staff members. Responsible for the delegation of all tasks and projects, weekly check-in meetings, and performance reviews. Areas of responsibility for these roles include academic infrastructure, course selection tool configuration, grades, exams, and cross registration.
- Maintain comprehensive project plans and task lists for team planning and reference for all EC activities and manage staffing resource allocation planning.
Other Duties for MBA Registrar Services
- Supports all-hands-on-deck events such as Term Start-up and Graduation.
- Participate in short- and long-term IT development projects to enhance faculty, staff, and student experience with the MBA Program.
- Participate in departmental goal-setting processes and implementation of priorities.
- Serve on MBA Program-wide task forces and committees.
- Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents
- Additional duties as assigned.