As a Healthguide, you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient’s health and well-being. The Healthguide engages patients and helps them navigate their care, solve their healthcare issues, and improves communication with their medical practice.
WHAT YOU’LL BE DOING
Patient Engagement & Navigation
- Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers.
- Engage high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs.
- Identify and assess medical, behavioral, social, emotional, and financial needs to support whole‑person care.
- Support patients in understanding and following care plans, health goals, and preventive care needs, including education and motivational interviewing.
- Conduct non‑clinical assessments, surveys, and interventions to help patients navigate medical, behavioral, and social systems.
Care Coordination & System Navigation
Strengthen the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow‑up.
- Assist with referrals, transportation, appointment scheduling, and linkage to specialty care or community‑based resources (CBOs).
- Utilize knowledge of referral processes, prior authorizations, gaps in care, SDOH factors, and community programs to improve patient outcomes.
- Escalate medical issues appropriately to RN Care Managers, Social Workers, PCP offices, or Guidehealth leadership.
Documentation & Technology
Accurately and promptly document all interactions, assessments, and interventions in the electronic health record (EHR) and Guidehealth documentation systems.
- Demonstrate comfort using various EHR platforms (e.g., Epic, Athena, Cerner), analytics tools, and Microsoft Office.
- Manage referrals, track tasks, complete reconciliations, and maintain detailed records according to Guidehealth policies.
Collaboration & Performance
Work independently while collaborating closely with Guidehealth case management teams and medical practice staff.
- Meet assigned Key Performance Indicators (KPIs) tied to patient engagement, health outcomes, and reduction of medical spend.
- Participate in Guidehealth meetings, training sessions, and quality‑of‑care initiatives.
Compliance & Professional Standards
Follow all HIPAA, PHI security, and Guidehealth privacy policies.
- Maintain professionalism, compassion, empathy, cultural competence, and sound judgment in all interactions.