General Manager, Technology Operations

What you’ll lead

A high-performing team

• Coach and inspire a blended onshore/offshore group
• Clarify roles and expectations
• Encourage ownership and continuous improvement
• Guide change with empathy and purpose

Operational excellence

• Set standards for service desk, infrastructure, and deployment
• Advance proactive, automated operations
• Deliver consistent support for retail and clinical sites
• Scale technology for new locations

Strong relationships

• Act as a trusted partner to senior business leaders
• Communicate effectively with non-technical stakeholders
• Manage vendors and partners responsibly

Leadership at the table

• Shape operations strategy as part of the IT Senior Leadership Team
• Represent operations in executive discussions
• Balance resilience, cost, experience, and growth