Experian is seeking a highly strategic and visionary Senior Vice President, Chief Communications Officer for North America to lead all aspects of external communications and reputation management across the region. This executive will also play a key role in shaping and driving global communications initiatives in partnership with senior leadership.
This leader will be responsible for protecting and enhancing Experian鈥檚 brand, guiding external narrative, navigating a rapidly evolving media landscape, and advancing our reputation as an industry leader and advocate for consumers. The CCO for NA will oversee corporate storytelling, media relations, crisis and issues management, executive visibility, and thought leadership efforts that reinforce Experian鈥檚 purpose and competitive differentiation. This role will work closely with the Global Chief Communications Officer.
The position will report to the CEO of North America.
Key Responsibilities:
- Lead External Communications for North America: Direct comprehensive external communications strategies and initiatives, ensuring alignment with organizational goals and messaging.
- Global Influence & Collaboration: Partner with global CCO and other global communications leaders to shape communications priorities, manage issues, drive consistent reporting and leverage best practices across markets
- Brand & Reputation Management: Safeguard and enhance Experian鈥檚 brand and reputation by proactively managing external perceptions and reinforcing key narratives.
- Crisis & Issues Management: Oversee crisis communications and issues management, providing strategic counsel and rapid response to protect the company鈥檚 interests.
- Executive Communications & Thought Leadership: Develop and amplify executive voices through thought leadership opportunities, speeches, and high-impact public engagements.
- Media Relations Oversight: Manage media relations efforts, cultivate relationships with key journalists and outlets, and ensure effective coverage of Experian鈥檚 news and initiatives.
- Team Leadership: Lead, mentor, and inspire a high-performing communications team, fostering a culture of excellence and collaboration.
- Stakeholder Partnership: Partner closely with Legal, Compliance, Government Affairs, HR, and business unit leaders to anticipate communications needs and ensure aligned messaging.