Technical Writer, B2B SaaS - Remote

Overview

You will simplify the use and integration of Experian's products by creating valuable content for both developers and everyday users, ensuring our documentation reflects the highest quality and fosters trust.

Our goal is to provide our users with easy-to-use content that enhances their experience and accelerates their success with our platform.

You'll help shape and scale our documentation, creating engaging and informative content for developers using our APIs and platform. You'll ensure our technical content drives developer efficiency and lower the cognitive load, while maintaining clarity, accuracy, and consistency. You will report into the Lead Product Manager of Platform Experience.

Responsibilities

• Work with engineering and product teams to create documentation for new product features, API updates, and integrations.
• Develop long-term content strategies that organize and make documentation easily discoverable for developers.
• Ensure content accuracy and clarity by conducting regular content reviews and maintaining high documentation standards.
• Work with engineering, product, customer support, and other partners to ensure technical content meets the needs of users and developers.
• Establish writing best practices for internal and external documentation to ensure consistency and usability.
• Identify areas for improvement in existing content and processes and implement enhancements to improve documentation workflows.