Job description
Develop required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities.
• Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks.
• Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities.
• Managing and communicating process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customer's expectations.
• Participate in testing and ensure all the required documentation is in place to support the client and Managed Service team where needed.
• Co-ordination and support of client UAT, verifying defects and enhancements and working with the development team to rectify.
• Support client process governance activities, enabling the establishment of boards and management frameworks or adapting existing frameworks as appropriate.
• Demonstrations of the product for customers
• Proven experience in defining and deploying 'to be' best practice processes and in identifying solutions from a people, process, and technology perspective.
• Excellent communication skills (both written and verbal) with strong presentation skills
• Solid experience in requirements gathering, including experience in creating process documentation.
• Demonstrate ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to stakeholders in solving governance, process or technical problems.
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity. Proven team player and team builder.
• Ability to effectively communicate with all levels of the organization
• Ability to demonstrate analytical and problem-solving skills.
• Ability to mentor novice staff and drive quality, value, and best practices
experian