We鈥檙e looking for a mid-weight User Researcher to join our Product Design team at Experian. You鈥檒l be joining a small, growing User Research team, playing a key role in shaping the user experience across two of our product domains. You鈥檒l help us understand our customers deeply and make confident, evidence-based decisions.
Working in-house as part of a cross-functional product team, you鈥檒l collaborate closely with designers, product managers, and engineers to plan and run research that drives meaningful impact from early discovery through to post-launch evaluation.
You鈥檒l report into our Lead User Researcher and be supported to grow your craft, stretch your thinking, and help define what great research looks like at Experian.
What you鈥檒l be doing
- Partner with designers and product managers to identify research opportunities across the end-to-end product lifecycle.
- Plan and conduct research using a mix of methodologies, from usability testing and in-depth interviews to card sorts and concept testing.
- Balance generative and evaluative research to uncover needs, validate ideas, and inform product strategy.
- Apply lean research principles, delivering just enough insight, at the right time, to move teams forward with confidence.
- Synthesise findings into clear, actionable insights that influence product direction and measurable outcomes.
- Champion the voice of the customer across teams, helping others see how research drives impact.
- Contribute to evolving our research practice, operations, tools, and ways of working across domains.