What you will do:
Contribute to daily ticket workload (cases, incidents and problems) by performing full investigation of issues and making corrective decisions where needed.
Communicate with 1st / 2nd / 3rd lines of support after full analysis and interpretation of results, ensuring minimal impact on client business operations and effective resolution.
Gather client configurations, identifying ways to apply changes, test and document improved solutions to meet client requirements.
Configure Core DA software according to specifications under guidance of Solutions / Senior Solutions analyst where appropriate
Test software against specification to ensure the product operates as specified, and amend where appropriate
Use the product knowledge and subject matter expertise to contribute to the strategic customer need in their ongoing business.
Identify causes of software problems (at product or data level)
You will work with client personnel and/or other departments/divisions within Experian to interpret requirements and data and resolve product-related queries
You will carry out the extraction, formulation and manipulation of data to address business requirement
Ensure all system documentation is kept up to date and reflects any changes made
Interpretation of analysis results, share findings and communicate ideas within the organization to foster collaboration and effective exchange of knowledge
You will report to the BSO Manager.
experian