Service Desk Analyst

We are recruiting for a new Service Desk Analyst to join Experian Technology & Infrastructure to provide support and provide great service through a variety of channels including digital, phone & email communications to our customers internally and externally.

You will achieve this by providing support, troubleshooting and resolution of customer and technical issues relating to the use of company products, services and related applications, ensuring the client experiences a simple and easy service.

Reporting to the Service Desk Team Leader, you will use your first-class skills to engage with our clients and identify opportunities to provide service excellence, working together as one Experian across a multi-graphical team to build a holistic picture, address feedback and provide proactive service improvements.

This is a Hybrid, Ruddington-based position (40% in the office)

You will work 37.5 hrs per week, covering a shift pattern on a rota of 8am - 6pm Monday to Sunday with no on-call required.

Main Responsibilities/Activities

• Champion the delivery of excellent service and responding to individual client needs
• Provide technical support to resolve client issues keeping the client updated throughout the support process
• Take full ownership to resolve queries by working with other internal departments
• Deliver outcomes to a high standard within agreed timescales, procedures and quality standards
• Achieve personal development and team Goals