Our client Onboarding Consultant I ensures a smooth and successful onboarding experience for clients by managing end-to-end implementation projects. You will translate business requirements into technical configurations, sets up platforms and products, and guides clients through go-live. It emphasizes collaboration and continuous improvement while maintaining compliance with company standards. You will report to the Client Onboarding Supervisor.
Responsibilities:
- Analyze contracts and project documentation to define scope and requirements.
- Review client configurations during quality assurance and create technical build specifications.
- Configure accounts, platforms, and products, including user provisioning and authentication setup.
- Troubleshoot and resolve eligibility and provider ID errors, ensuring compliance with EDI standards.
- Lead onboarding meetings, document important decisions, and keep partners aligned.
- Recommend process improvements and automation opportunities to enhance efficiency.