Experian Consumer Services â Careers That Define âWhatâs the Next Big (Data) Thingâ for Consumers?
What could be more exciting â personally and professionally â than being part of a âdisruptiveâ business? Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the âdisruptorâ and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation. Itâs a position Experian Consumer Services has enjoyed for more than a decade and weâre always looking for the talent that can help expand that lead.
These days, the ânext big thingâ is often âthe next Big Data thing.â Experian Consumer Services (ECS) offers an opportunity to lead the charge in turning consumer data into something people use and value every single day. We live in a world where information is a means to improving lives and we challenge our team to do just that: improve lives with our products.
As the Senior Problem Manager, you will be the subject matter expert for our growing engineering teams. Our ITIL Problem Management process is world class and has driven higher levels of service delivery across our Experian Consumer Services division for the past 4 years. The primary responsibility of this role will be Problem Management (driving root cause analysis investigations) and some metrics reporting responsibilities. This role requires advanced tactical planning and coordination along with a strategic outlook, leadership, problem solving, organization, and communication skills to be successful.
What youâll be doing:
Senior Problem Manager will be responsible for the following activities:
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