This role provides leadership for the end鈥憈o鈥慹nd delivery, governance, and continuous evolution of Global People Services (GPS) across designated regions. As the enterprise steward of scalable, high鈥慽mpact HR service operations, the role ensures that GPS operates as a consistent, data鈥慸riven, and globally aligned service ecosystem. It is accountable for service performance, regulatory compliance, risk mitigation, and experience outcomes, while transforming GPS into a proactive, insight鈥憀ed engine that drives operational excellence, organizational agility, and an elevated employee experience at scale.
Operating with significant autonomy, this role partners closely and collaboratively with COEs, HRBPs, People Technology, and external vendors to strengthen and scale HR service delivery across regions. It plays a unifying role鈥攂ringing people, processes, and technology together鈥攖o standardize how we work, enhance the employee experience, and embed a culture of operational excellence, shared accountability, and continuous improvement. Through trusted partnerships and empowered decision鈥憁aking, this role helps GPS evolve in ways that are both human-centered and operationally robust.
What you鈥檒l need to bring to the role & Experian
Work that matters - What you鈥檒l be doing
Why this role is important to us
This role is central to Experian鈥檚 HR operating model, enabling GPS to manage and stabilize high鈥憊olume operational work so COEs and HRBPs can focus on strategic, value鈥慸riving priorities. By taking clear ownership of service delivery, governance, and continuous improvement at scale, the role reduces operational risk, strengthens the employee experience, and ensures HR services are delivered consistently, efficiently, and with reliability across regions.This role is critical to Experian鈥檚 HR operating model evolution, enabling GPS to absorb and stabilize high-volume operational work while freeing COEs and HRBPs to focus on strategic, value-adding activities. By owning service delivery, governance and improvement on a scale, this role protects organizations from operational risk, improves employee experience, and ensures HR services are delivered with consistency, efficiency, and confidence across regions.
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