You will manage complex operational and technical incidents within a SaaS production environment, including high-severity, customer affecting events requiring rapid coordination and structured response.
- Lead the end-to-end incident lifecycle, including incident intake, severity assessment, escalation, bridge communication facilitation, resolution coordination
- Partner communication, and post-incident follow-up.
- Lead specialty projects to enhance the effectiveness of the Incident Response process as it pertains to internal stakeholders and external clients.