Support the Fusion Middleware suite of applications which make up the Imaging System on a daily basis. Provide knowledge in Fusion Middleware to support projects and enhancements for Imaging.
Job Responsibilities:
a) Functional Responsibilities
- Respond to Fusion Middleware-related incidents and problems affecting delivery of services.
- You will Design, Implement, Deploy and support custom functionalities for Oracle Webcenter Imaging and Fusion Middleware apps.
- you will Perform scheduled activities such as upgrades and patches in liaison with other teams.
- Configuring and customising Fusion Middleware 12c applications, including: OHS, Webcenter Imaging, Oracle Enterprise Capture, SOA Suite.
- You will Provide Fusion Middleware SME input to projects ā both at a design level (including production of HLDs and LLDs) and at an operational level.
b) Internal Relationship Management
- Interact daily with end users and managers in all global regions.
- Develop effective working relationships with EITS/GCSS colleagues around the world.
- Develop and maintain effective working with relationships with other members of the Global Imaging support team
c) External Relationship Management
- Liaise with third party software/support suppliers such as, but not limited to Oracle.
- Interact with suppliers such as Swiss Post and RR Donnelly which process documents for Experian.
- Create/manage Service Requests.
d) Application of Processes, Standards and Measures
- Maintain Experian Service Management documentation and change standards, following the prescribed software development life cycle.
- Provide service meeting Service Level Agreements for incident, problem, and change management.
- Adhere to information security and audit requirements.
The role is intended to function as a Senior role, with responsibilities including:
- Endātoāend accountability of the Oracle Imaging platform and related integrations
- Designing and leading complex workflow, imaging, and document management solutions
- Supporting enterpriseāscale availability, security, audit, and compliance needs
- Independently troubleshooting production issues and driving rootācause resolution
- Partnering with HR, Finance, and IT stakeholders to guide solution design and platform strategy