Experian Health is looking for a Healthcare Support Analyst to join our team. You will:
- Support current Claims suite of products
- Review internal process, recommend and develop changes to improve systems efficiency, automation, and effectiveness
- Document and communicate complex solutions to internal and external clients promptly
- Assess project complexity and estimate development and implementation timeframe
- Communicate status with team members, end-users and clients within client expectations including participating in regular client calls
- Develop relationships with clients and service/sales team
- Perform claims conversions from legacy to Claim Source either as lead or as a secondary analyst
- Monitor accuracy and completeness of all assigned jobs
- Provide technical support including testing, debugging, troubleshooting and implementing necessary program updates or additions
- Analyze customer data including performing optimizations and edit reviews with customers
- Review and evaluate payer notifications
- Collaborate with internal and external groups to define process requirements for project
- Interpret orders and select appropriate tools to process orders
- Perform software packaging responsibilities
- Perform complex database tasks and maintenance
- Track change requests and high severity incidents
- Contribute to continuous improvements by identifying ways to optimize resources
- Maintain comprehensive project plans and schedules
- Help with team leadership roles and mentor new team members
You will report to the Customer Support Director.