Provide onsite technical support for hardware, software, and network issues
Install, configure, and maintain desktops, laptops, printers, and mobile devices
Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
Manage user accounts, permissions, and access in Active Directory
Respond to service desk tickets and ensure timely resolution within SLAs
Support meeting room technology and AV equipment
Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues)
Document incidents, solutions, and procedures

IT Support Technician L1 & L2 (m/w/d)